Covid 19
At Castle Oaks Hotel, we want to reassure you that the health and wellbeing of our guests and staff are our utmost priority.
We have been accredited with The Failte Ireland Safety Charter which guarantees that your safety is our priority.
Please rest assured we are following strict guidelines and have implemented new processes to ensure your safety during your stay with us. We’ve included just some of these below:
- Our team and management have received accredited training in infection prevention. They are fully briefed on our new policies and procedures.
- All public areas are being sanitised with medical grade disinfectant on a regular basis.
- Our housekeeping team are implementing extensive sanitisation of bedrooms and Courtyard Suites following each departure to ensure all surfaces are sterile for the next arrival.
- We are limiting our occupancy for dining and we are offering outdoor seating on a reservation basis to ensure we can manage social distancing. We have also opened our Ballroom for breakfast and evening dining to ensure additional space for social distancing.
- We have positioned hand sanitiser at all high traffic areas of the hotel for guests to avail of.
- We have a temperature checking device at the main entrance to the hotel that all guests can use to ease their minds.
For our full policy, please contact us directly by phone or email.
During this time, we would also ask our guests to help us in the following ways:
- Please postpone your visit to the hotel if you have experienced any symptoms linked to Covid-19.
- Use the sanitiser provided during your visit.
- If you need to sneeze or cough, please cover your face with the inside of your elbow to minimise risk.
- Wash your hands as often as possible.
We look forward to welcoming you back with the same warmth as always and we’d like to thank you for your cooperation as we return to business as usual at Castle Oaks. For more, see our information video here
During your stay there will be a few slight changes that we would like to let you know about;
- The leisure centre and swimming pool are open but do need to be booked in advance. These can be booked 24 hours prior to the time you wish to use the facilities by calling 061 377722
- Breakfast slots are allocated when you arrive to the hotel
- We recommend you pre book dinner & lunch before arriving to ensure you get your proffered timing. We also offer Afternoon Tea and Picnics. If you are interested in learning more give us a call on 061 377666.
We are also currently offering 24 hour cancellation to all guests so your mind should be at ease knowing that if you cannot travel and you let us know in advance you won’t be charged.